Shipping & Returns
- This item is shipped from our facilities in Austin, Texas.
- Orders placed before 12pm CST are shipped out the same day.
- We operate on a buisness day schedule, Monday - Friday.
- This item is eligible for international shipping.
- If you have further questions regarding shipping, please contact us at help@bigshoes.com or contact us at 800-475-6008.
Our Returns Center makes it easy to send back your items for an exchange, refund or store credit. We will even pay for your return shipping if you opt for a store credit refund or exchange for a new item!
- Shoes must be returned in the original shoe box and in new condition.
- Items are eligible for refund back to original payment method as long as the return is initiated within 45 days .
- Items are eligible for exchange or store credit as long as the return is initiated within 90 days.
- This item is covered by a Lifetime Warranty. See our return policy for more information regarding damaged or defective items.
Please note: Warranty claims are not available for refund, replacement or store credit only.