Is it easy to return items?

Yes! Once your return is authorized, you'll receive step-by-step instructions on how to return the shoes.

What items are returnable?

  • Shoes must be returned in the original shoe box and in new condition.
  • Items are eligible for return as long as the return is initiated within 30 days .

How do I initiate a return for defective product?

Please email our team at for assistance with a manufacturer defect related return. Include the following information in your request:

  • Order Number, Description of Issue and Photo of Defect
  • For orders shipped outside of the USA, the customer is responsible for
    all shipping charges.
  • Warranty claims are not available for refund, replacement only.

What items are non-refundable?

  • Shoes that have visible wear, stains, odor, or any condition that would prevent it from being sold as new.
  • Items marked as final sale.

How do I process an exchange?

  • For a quick exchange, order the replacement item online and request a refund on your original order.
  • If you are not in a hurry to receive the replacement shoes, please visit our Returns Center and request a store credit. You will receive free return shipping and we will process the exchange when it is received at the Big Shoes warehouse.