RETURNS


Is it easy to return items?

Yes! Just visit our  Returns Center to begin your return. We will even pay for your return shipping if you opt for a store credit refund!

Return Policy

  • Shoes must be returned in the original shoe box and in new condition.
  • Clothes must be unworn, unwashed, and have original tags attached.
  • All items must be free of stains, deodorant, wear, etc.
  • All items must be shipped back in a shipping container or a  $10 restocking fee will be deducted from your refund.
  • Items are eligible for refund as long as the return is initiated within 30 days, and a store credit if initiated within 90 days.
  • If you need a different size, please place a new order.   We do not offer exchanges .
  • Items marked as final sale cannot be returned.
  • Using the return label we provide will automatically deduct $8 from your refund to cover the return shipping costs.
  • We do NOT refund any original shipping charges.

    International Return Policy

    International returns follow the same guidelines as domestic returns, however we are unable to provide pre-paid shipping labels for international orders. Therefore, international customers will be responsible for the cost of the return shipping. If you have any questions, please let us know!

    Please mail your items to:

    Big Shoes 
    Returns Dept.
    2324 S. Lamar Blvd
    Austin, TX 78704

    How do I initiate a return for defective product?

    Please email our team at help@bigshoes.com for assistance with a manufacturer defect related return. Include the following information in your request:

    • Order Number, Description of Issue and Photo of Defect
    • For orders shipped outside of the USA, the customer is responsible for
      all shipping charges.
    • Warranty claims are not available for refund, replacement only.

    How soon will I get my refund? 

    • If you choose a refund back to your original payment method, we typically refund within two weeks of receiving your return.
    • If you choose store credit, we will email you your store credit code within one day of receiving your return. 
    • Remember that choosing a refund will deduct $8 from your refund, but choosing store credit offers you free return shipping!

    Still having trouble?

    Email our team at help@bigshoes.com   with your full name and order number and we will get back to you within 24 (business) hours.