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RETURNS & EXCHANGES
Is it easy to return items?
Yes! Once your return is authorized, you'll receive step-by-step instructions on how to return the shoes.
What items are returnable?
- Shoes must be returned in the original shoe box and in new condition.
- Items are eligible for return as long as the return is initiated within 30 days .
How do I initiate a return for defective product?
Please email our team at firstname.lastname@example.org for assistance with a manufacturer defect related return. Include the following information in your request:
- Order Number, Description of Issue and Photo of Defect
- For orders shipped outside of the USA, the customer is responsible for
all shipping charges.
- Warranty claims are not available for refund, replacement only.
What items are non-refundable?
- Shoes that have visible wear, stains, odor, or any condition that would prevent it from being sold as new.
- Items marked as final sale.
How do I process an exchange?
- For a quick exchange, order the replacement item online and request a refund on your original order.
- If you are not in a hurry to receive the replacement shoes, please visit our Returns Center and request a store credit. You will receive free return shipping and we will process the exchange when it is received at the Big Shoes warehouse.
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