Is it easy to return items?

Yes! Just visit our  Returns Center to begin your return. We will even pay for your return shipping if you opt for a store credit refund!  Click here to begin your return.

Return Policy

• Shoes must be returned in the original shoe box and in new condition.
• Clothes must be unworn, unwashed, and have original tags attached.
• All items must be free of stains, deodorant, wear, etc.
• All items must be shipped back in their original packaging, inside a shipping container, or a  $10 restocking fee will be deducted from your refund.
• Items are eligible for refund as long as the return is initiated within 45 days, and a store credit if initiated within 60 days.
• Items marked as final sale cannot be returned.
• Socks are NOT available for returns.
• Using the return label we provide will automatically deduct $8 from your refund to cover the return shipping costs.
• We do NOT refund any original shipping charges.

If a(n) item(s) are received worn, you will receive an email notification stating the return cannot be processed. Items that do not follow our return policy can be returned to the customer if requested. The cost of the shipping will be charged before the item can be returned to the customer. 

International Return Policy

International returns follow the same guidelines as domestic returns, however we are unable to provide pre-paid shipping labels for international orders. Therefore, international customers will be responsible for the cost of the return shipping. If you have any further questions, please contact us.

Please mail your items to:

Big Shoes 
Returns Dept.
2324 S. Lamar Blvd
Austin, TX 78704

How do I initiate a return for defective product?

Please email our team at help@bigshoes.com for assistance with a manufacturer defect related return. Include the following information in your request:

• Order Number, Description of Issue and Photo of Defect
• For orders shipped outside of the USA, the customer is responsible for
  all shipping charges.
• Warranty claims are not available for refund, replacement only.

How soon will I get my refund? 

• Returns are typically processed within 48 hours of receipt to our warehouse.
• Once your return has been processed, please allow 3-5 days for your bank to process the refund.
  
• If you chose store credit, you will receive an email with your store credit code after your return is approved.