GET UP TO 60% OFF | SHOP ALL SALE

GET UP TO 60% OFF | SHOP ALL SALE

NEED IT NOW? MOST ORDERS SHIP SAME DAY| Details

NEED IT NOW? MOST ORDERS SHIP SAME DAY| Details

FREE SHIPPING ON ORDERS $75+ | Details

FREE SHIPPING ON ORDERS $75+ | Details

FIND YOUR PERFECT FIT WITH FREE EXCHANGES| Details

FIND YOUR PERFECT FIT WITH FREE EXCHANGES| Details

Big Shoes Logo, Link to Homepage
Big Shoes Logo, Link to Homepage

Frequently Asked Questions

How long does it take for my order to ship?

In-stock orders from Big Shoes typically have a quick turnaround time, as they usually ship within 24 hours. Once your order is processed and shipped, you can expect it to be delivered within 2-5 business days. However, it's important to note that there are certain brands and products that may require additional processing time. These items will be clearly marked on the product page as potentially not available for same-day shipping. While Big Shoes strives to minimize any delays, the exact timeframe for these items may vary and is not entirely within our control. Rest assured, Big Shoes is committed to getting your order to you as quickly as possible.

What is package protection?

Our Package Protection service provides you with "peace of mind" protection for your package at an affordable price. For a handling fee, your package will be protected in the event of loss, damage, or theft. If your item is no longer available, you will be offered store credit to reorder, which will be the total value of your order minus the cost of package protection.

We understand the importance of ensuring the safety of your package, and our Package Protection service is designed to provide you with added security and convenience. If you have any further questions or concerns about our Package Protection policy, please do not hesitate to reach out to us at help@bigshoes.com.

To initiate a claim, please contact our customer support team at help@bigshoes.com within 10 business days of delivery.

Do you offer international shipping?

At Big Shoes, we strive to provide a seamless international shopping experience. We currently offer shipping to most countries, ensuring that customers from around the world can enjoy our products.

We partner with reliable shipping carriers such as FedEx and UPS to deliver your orders in a timely manner. The estimated delivery time is typically between 2 to 8 days, depending on your location. If you have a preferred carrier, please reach out to us at  help@bigshoes.com with your order number, and we will do our best to accommodate your request.

However, please be aware that our international shipping policy excludes Nike, New Balance, and Vans. We apologize for any inconvenience this may cause.

How can I track my order?

Within 24 hours after your order ships, you will get a shipping confirmation email with tracking info.

You can track your order through your order confirmation email, your Big Shoes account, or the Shop app.

My shoes don't fit, How can I return or exchange my item?

Our return center makes it easy to send back your items for an exchange, refund or store credit.

Follow the steps below to initiate your return:

1. Visit our Returns Center to begin your return.

2. Select the item(s) you wish to return and choose your preferred refund option.

Did you know our store credit and exchange options offer you free shipping on your return? Please see our return policy for more details.

When can I expect my refund from Shop Pay Installments?

Due to the sensitive imformation involved with your Shop Pay Installments account, You will need to reach out to shoppay@shop.affirm.com for any questions regarding your Shop Pay Installments.

Do you accept international returns?

Our international return policy follows the same guidelines as domestic returns. However, please note that we are unable to provide prepaid shipping labels for international orders. Therefore, international customers will be responsible for the cost of return shipping. If you have any further questions, please contact us.

My Item arrived damaged, What do I do?

Please submit an image, provide a description of the error, and select your preferred outcome in our Returns Portal. Once you have submitted the error via our returns program, a member of our returns team will reach out to you with further details.

My item is defective, What do I do?

Please submit an image, provide a description of the error, and select your preferred outcome in our Returns Portal. Once you have submitted the error via our returns program, a member of our returns team will reach out to you with further details.

I placed my order yesterday and I got a email about a sale starting today. Can my previous order be adjusted?

Big Shoes does not make coupon adjustments to purchases outside of our coupon start and end dates.

What payment methods do you accept?

All accepted payment methods can be found in our footer. If you have further questions please reach out to us at help@bigshoes.com

Do you charge sales tax?

Yes, we do charge sales tax. If your state requires sales tax it will be added to your order before you complete your purchase. Not all states and regions will have sales tax on their order.

My coupon won't apply to my order, Help!

Please refer to our pricing policy for more details. If you have further questions please reach out to us at help@bigshoes.com

Can I pay in installments?

Shop Pay Installments give shoppers the choice to pay for their purchases via several simple, interest-free installments.

 It couldn't be smoother.

  • Add the item(s) to your cart
  • Go to checkout and choose Shop Pay

What are the widths you carry?

We carry Narrow, Medium, Wide, and Extra Wide. These widths may have different names and you can refer to the cheat sheet below to understand our widths.

Narrow = B

Medium/Standard = D or M

Wide = 2E or W

Extra Wide = 4E or 6E

My size is out of stock, What now?

Please reach out to help@bigshoes.com with the SKU and size you are requesting. If the item is restocked you will be notifed. Please note that not all styles or colors will be returning.

Do all of your shoes fit the same?

Unfortunately, no. Here at BigShoes, we do not make or manufacture any of the items seen on our website. We carry over 50 different brands of shoes, and within each brand, there will be variation in how your shoe fits. You can refer to our Fit & Care section listed in your product description for a customer-reported review of how the item may fit.

What size am I?

Please refer to our Size Guide for details on how to best measure your foot.

Oiled leather...

Oiled leather has a special well-worn quality that only gets better with age. Scuffs, markings and color variations are normal in this type of natural leather and over time your own wear and tear will create a pair of shoes that is unique to you. We think these nuances in the leather are what make this style so special but if your pair is a little more worn-in than you’d like, simply use your fingers to smudge out the spot. The natural oils in the leather will move around, making the marks less visible.

How can I reach out to Big Shoes?

You can reach us via phone at (800) 475-6008 , Mon-Fri 10:00am - 5:00pm CST.

If you need to reach us outside of these hours please email us at help@bigshoes.com

Do you have a retail store?

Yes! We are located in Austin Texas and would love for you to visit our store front.

Retail Store

4301 Willow Springs RdAustin, TX 78745

Directions

Retail Store Hours:

Mon-Fri 10:00am - 5:00pm CST

Sat: 12:00pm - 5:00 pm CST

Retail Store Phone: (512) 391 - 9014

What is Big Shoes? Am I safe shopping here?

We are so glad you have found us! Big Shoes is a fully family run business located in Austin Texas. Starting over 25 years ago, Big Shoes is now the worlds number one retailer for mens shoes in sizes 14-22 . You can reach us by phone or email if you have any other questions about us.

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