FAQ'S

SHIPPING AND PAYMENT 

Expedited Shipping

Big Shoes offers expedited shipping on in-stock orders placed, before 12 PM CST. Most orders are shipped out the same day. Orders placed after 1pm CST will be shipped out the next business day. Expedited shipping is available for in-stock items, please see our Shipping Information Page for more information. If your item is not available, you will be notified via email.

Returns & Exchanges

We hope you love what you ordered. But in case you don't, we will be happy to accept a return or exchange on unworn shoes within 30 days of purchase. For more information on returns and exchanges,   click here

Forms of Payment

We accept Visa, MasterCard, Discover, American Express and PayPal.

International Shipments

Big Shoes ships to most countries! Please check the country list during the check out process for the most current information. Customers are responsible for duties and taxes that may be applied to their shipment. These charges are not included in the shipping costs applied by Big Shoes. If you have questions about how much the duties and taxes will be, we recommend you call your Customs Services Department directly to determine the fees that may be applied.

 

SECURITY AND PRIVACY

Security

We want your online shopping experience to be worry free and protecting the safety of your credit card information is important to us.You can shop at BigShoes.com with confidence. We have partnered with Shopify  who is certified Level 1 PCI DSS compliant.Please  email us if you have questions regarding security or privacy issues.

Sales Tax

Do you charge sales tax? Sales tax will be added to orders being sent to Texas.

Privacy Policy

At Big Shoes, we have a huge respect for your privacy. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers and website activity. You may opt out by emailing help@bigshoes.com. We promise to not share your e-mail address, or any other customer information, with third parties. Your information is used, as necessary, to fulfill orders, keep you informed (if you wish) and for customer service. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.

Pricing & Availability

Prices and availability are subject to change without notice. While BigShoes.com makes every effort to ensure the accuracy and completeness of product information and pricing, errors will be corrected where discovered, and BigShoes.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted.If you have a coupon for BigShoes.com, one discount is valid per purchase. Big Shoes does not make adjustments on prior purchases.