Cancellation policy

Pre-Orders

Occasionally, Big Shoes may offer products for pre-order before they are available for immediate shipment. The estimated availability or shipping timeframe will be provided on the product page or at the time of purchase.

Payment is collected in full when the pre-order is placed.

Pre-orders that have not yet been fulfilled may be canceled. To request a cancellation, contact us at help@bigshoes.comas soon as possible. Once an order has been processed or shipped, it can no longer be canceled and will be subject to our Refund & Return Policy.

Estimated availability and shipping dates are not guaranteed and may change due to manufacturer, supplier, or shipping delays. If there is a significant delay, we will provide updated information when available.

 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.