Shipping policy

Last updated: October 1, 2026

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays. You will receive an email notification with tracking information once your order has shipped.

Domestic Shipping Rates

We offer $10 flat-rate shipping to domestic locations.

Free standard shipping is available on qualifying orders of $150 or more. Free shipping may not be available during certain promotions or when combined with other offers.

Available shipping options, promotions, and charges will be displayed at checkout.

Local Pickup

Free local pickup is available at our Austin, Texas location.

After placing your order and selecting local pickup at checkout, we will send you an email when your order is ready, along with pickup instructions.

Pickup Hours: Monday–Friday, 10:00 AM–5:00 PM

Please wait until you receive your Ready for Pickup notification before coming to the store and have your order confirmation available when you arrive.

International Shipping

International shipping charges are calculated and displayed at checkout.

International orders may be subject to import duties, taxes, VAT, or other fees imposed by the destination country. Unless otherwise indicated at checkout, these charges are the responsibility of the customer.

Order Tracking

When your order ships, you will receive an email notification containing a tracking number that you can use to check the status of your shipment.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at help@bigshoes.com with your name and order number, and we’ll look into it for you.

Shipping to P.O. Boxes

We accept orders shipping to U.S. P.O. Boxes. Please select our Saver shipping method at checkout when shipping to a P.O. Box.

Refunds, Returns & Exchanges

Eligible items may be returned for a refund to the original payment method when the return is initiated and received at our warehouse within 30 days of delivery.

Eligible items may be returned for an exchange or store credit when the return is initiated and received at our warehouse within 60 days of delivery.

Original shipping charges are non-refundable.

If an order received free shipping and a return reduces the qualifying merchandise total below the applicable free-shipping threshold, the standard shipping charge may be deducted from the refund.

For complete information about return eligibility, return shipping, packaging requirements, warranties, and international returns, please see our Refund & Return Policy or visit our Returns Center.