Our warehouse is open and we are shipping all online and phone orders daily Monday - Friday. We are here for you by phone, live chat, and email. Our retail store is currently open and we are also offering curbside pick up.
The increase in online shopping during the COVID-19 pandemic continues to cause increased volume for our shipping partners and you may experience delays with your delivery. Holiday delays are predicted to increase this year.
UPS and USPS have temporarily suspended their service guarantees for all shipping methods. USPS and UPS Worldwide Economy DDU are still experiencing lengthy delays. If you select UPS Worldwide Economy DDU, this service includes a transfer to your local post office. Transit time for this service are averaging between 10-25 days.
To help promote safety of future purchases, we have implemented a returned merchandise quarantine process. You may experience a delay in the processing of your return. You will be notified via email once your return has been completed.
We all know that the COVID-19 pandemic has changed the way we shop. Don't let that get in the way of your shoe fix! Simply order online, let us know when you arrive at the store and we can bring your order to your car.
STEPS TO A SUCCESSFUL BIG SHOES CURBSIDE PICK-UP ORDER: